Today I read… (8/2/2017)

A real hyperloop is almost here — and it’s not what Elon Musk envisioned

Today I read… (8/1/2017)

History’s Greatest Chief of Staff Just Gave 2 Sentences of Genius Advice to the Newbie

Today I read… (7/31/2017)

Six Books for Your Summer Reading List

Today I read… (7/28/2017)

Eight Tips to Become the Scrum Master Your Team Needs

British Airways: a brilliant example of how cost-cutting increases costs

Of interest:

  • Operational effectiveness
  • Continuous improvement of customer experience
  • Failure demand – demand on the system caused by failure; conversely, value demand – demand caused by what the service exists to provide
  • Focus on performance instead of satisfaction
  • Empower front-line employees to provide an excellent customer experience


Today I Read… (7/27/2017)

Characterization Testing – Michael Feathers

To Kill Code

Today I read… (7/26/2017)

12 Questions from First, Break All the Rules (ID271) – CEO Juice

Marcus Buckingham Thinks Your Boss Has An Attitude Problem


Today I read… (7/25/2017)

The Secret Algorithm Behind Learning