Today I read… (8/2/2017)

A real hyperloop is almost here — and it’s not what Elon Musk envisioned    https://www.theverge.com/2017/8/2/16084154/hyperloop-one-test-size-speed-loop-elon-musk

Today I read… (8/1/2017)

History’s Greatest Chief of Staff Just Gave 2 Sentences of Genius Advice to the Newbie   http://flip.it/U42ptb

Today I read… (7/31/2017)

Six Books for Your Summer Reading List   https://www.mountaingoatsoftware.com/blog/six-books-for-your-summer-reading-list

Today I read… (7/28/2017)

Eight Tips to Become the Scrum Master Your Team Needs   https://www.mountaingoatsoftware.com/blog/eight-tips-to-become-the-scrum-master-your-team-needs

British Airways: a brilliant example of how cost-cutting increases costs   https://www.linkedin.com/pulse/british-airways-brilliant-example-how-cost-cutting-costs-jackson

Of interest:

  • Operational effectiveness
  • Continuous improvement of customer experience
  • Failure demand – demand on the system caused by failure; conversely, value demand – demand caused by what the service exists to provide
  • Focus on performance instead of satisfaction
  • Empower front-line employees to provide an excellent customer experience

 

Today I Read… (7/27/2017)

Characterization Testing – Michael Feathers  https://michaelfeathers.silvrback.com/characterization-testing

To Kill Code  https://michaelfeathers.silvrback.com/to-kill-code

Today I read… (7/26/2017)

12 Questions from First, Break All the Rules (ID271) – CEO Juice   https://support.ceojuice.com/hc/en-us/articles/205121300-12-Questions-from-First-Break-All-the-Rules-ID271-

Marcus Buckingham Thinks Your Boss Has An Attitude Problem   https://www.fastcompany.com/43419/marcus-buckingham-thinks-your-boss-has-attitude-problem

 

Today I read… (7/25/2017)

The Secret Algorithm Behind Learning   https://medium.com/personal-growth/the-secret-algorithm-behind-learning-7c6f4eb702df