Today I read… (9/7/2017)

Customer Experience Leaders: When Was The Last Time You Went To The Gemba?  https://www.forbes.com/sites/adrianswinscoe/2017/09/06/customer-experience-leaders-when-was-the-last-time-you-went-to-the-gemba/

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Today I read… (9/2/2017)

Little’s Law  https://en.wikipedia.org/wiki/Little%27s_law

Today I read… (9/1/2017)

Theory of constraints    https://en.wikipedia.org/wiki/Theory_of_constraints

Today I read… (7/13/2017)

Why Do Employees Quit on Their Bosses? Because They Never Get Asked These Important Questions   https://www.inc.com/marcel-schwantes/why-do-new-employees-quit-their-jobs-so-soon-the-e.html

Today I read… (7/9/2017)

10 Myths About Negotiating Your First Salary  https://hbr.org/2017/07/10-myths-about-negotiating-your-first-salary

Today I read… (6/29/2017)

Dan Rather On Why America Needs More Empathy  https://www.buzzfeed.com/danrather/dan-rather-on-why-america-needs-more-empathy?utm_term=.so3Al87yN#.wjd1PXRd5

Today I read… (6/15/2017)

These Exceptional Leaders All Agree On This Cardinal Rule of Hiring  http://flip.it/7Xmcgh

Top 5 Tips for Making Managers into Better Leaders   http://flip.it/pqE1E9